Post by Lake Shore Jeff M on Aug 29, 2017 6:19:32 GMT -5
LinkPhysics Corporation, our representative for Chine reported this issue to our service department yesterday. As I informed them, there are no settings that can be used to adjust the probe and based on the fact that the old probe and the Model 425 Gaussmeter reads the field correctly, I recommended that the Hall Probe be returned for a Warranty Failure Inspection. As long as the probe has not been damaged, we will repair and recalibrate or replace the probe and return it to you under warranty.
As defined in our warranty policy, you are responsible for the shipment to Lake Shore. As discussed above, providing no damage is found, we will repair, recalibrate and/or replace the probe at no additional cost to you.
Please continue to work with LinkPhysics to arrange the return for inspection.