alexh
New Member
Posts: 4
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Post by alexh on Jul 22, 2019 3:58:18 GMT -5
Hi, I am unable to launch the embedded java applicatons from the web interface on a lakeshore 336. Error message shown below. I gather from another post that this may be a Java version issue. Can you please share the workaround?
Thanks.
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Post by Lake Shore Jeff M on Jul 23, 2019 13:48:08 GMT -5
I have forwarded your information to our software engineer to see if he can determine what is wrong. I will get back to you as soon as I have his response.
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Post by Lake Shore Jeff M on Jul 23, 2019 13:59:04 GMT -5
Can you confirm if you are using Internet Explorer or some other browser?
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alexh
New Member
Posts: 4
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Post by alexh on Jul 25, 2019 9:43:10 GMT -5
Hi,
I've tried various web browsers on both pc and mac, including firefox, safari, vivaldi, edge, though not actually IE.
Cheers,
Alex
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alexh
New Member
Posts: 4
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Post by alexh on Jul 25, 2019 9:44:33 GMT -5
In any case it does not run in the browser, but downloads a .jnlp which the java run-time fails to run, with the message shown above.
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Post by Lake Shore Jeff M on Jul 25, 2019 12:27:22 GMT -5
I had our software engineer look at the data you provided and he said that the problem seems to be that the base url (i.e. the ip address or hostname of the instrument) is blank. I feel like I’ve seen this before, but I’m not sure what the root cause of it would be. The firmware should inject this url into the .jnlp file each time the ethernet module is reconfigured. I’d be curious to know what his IP address is, and if it has a hostname.
He is on some pretty old ethernet firmware (v2.3, and the latest is v2.7). I don’t know if upgrading would fix the issue or not, but I would recommended it. At the very least upgrading firmware may prevent him from hitting other issues, such as one of the Java security issues, after working around or fixing this issue.
A potential workaround would be to manually edit the .jnlp file and add the IP address into each url that currently starts with “http:///”. The IP address would be inserted after the first two slashes, and before the third, like “http://192.168.0.12/...” Opening the .jnlp file after making this change should launch the application.
Based on his comments, I believe it would be best to upgrade the Ethernet Firmware and reconfigure the Ethernet addresses. If yu send an email to support@lakeshore.com, I will be happy to provide a detailed procedure that ensure the Ethernet Firmware can be upgraded.
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alexh
New Member
Posts: 4
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Post by alexh on Jul 26, 2019 3:25:22 GMT -5
Hi,
This is the configuration reported on the embedded web page:
Instrument Model 336
Description LSCI 336 Temp Controller 336AB9F
Instrument Serial Number 336AB9F
Option Serial Number 3062A72
Instrument Firmware Rev 2.9
Ethernet Firmware Rev 2.3
Hostname 10.0.7.244
IP Address 10.0.7.244
MAC Address 00:40:9D:75:EA:45
Under 'Ethernet configuration' DHCP is selected, the preferred hostname is LSCI-336, and the preferred domain is blank.
FYI there are 2 other LS336 controllers on the same subnet.
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