bfang
New Member
Posts: 5
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Post by bfang on Feb 4, 2020 7:48:59 GMT -5
Hi,
I installed the Windows 10.1.3 USB driver and the latest curvehandler. The test connection seems ok ('Successfully Connected to LSCI,MODEL350,LSA26RA/#######,1.6'), but when I tried to connect, I got 'An unhandled exception occurred. The application must shut down.'. Can anyone help there?
Thanks in advance, Bess
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Post by Lake Shore Jeff M on Feb 4, 2020 10:55:55 GMT -5
Hello Bess,
Does the error message you are receiving provide any additional information like a missing file or path? If yes, can you post a screenshot picture or send it to support@lakeshore.com so I can investigate in more detail.
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bfang
New Member
Posts: 5
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Post by bfang on Feb 5, 2020 3:24:03 GMT -5
Sorry no additional information. I post the screen shots that I get. Any idea if I can extract more information and how ? Thanks a lot.
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Post by Lake Shore Jeff M on Feb 5, 2020 8:07:11 GMT -5
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bfang
New Member
Posts: 5
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Post by bfang on Feb 5, 2020 8:27:22 GMT -5
Thank you for the link. I'll try that.
Meanwhile, it's version 9.1 of the curvehandler that gave me the exception.
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bfang
New Member
Posts: 5
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Post by bfang on Feb 6, 2020 10:43:00 GMT -5
Just an update: the curve handler 8.2 works fine on my Windows 10 machine.
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