could sombody advise me? I have two problems with my brand new model 335 and Curve Handler software.
Other Lakeshore sw work fine (Chart recorder, Instrument Communication Utility). Running Win10 64bit
- I have the 335 connected via USB.
- Click "Test connection" button and get "Successfully connected to ...." pop-up
- Then click "Connect" button and get "And unhandled exception occured..." and the sw shuts down.
is that the Curve handler tells me that calibration curves for my Cernox sensors I downloaded from Lakeshore are wrong format. There are no options to select from when downloding so it is bit confusing to me.
Post by Lake Shore Jeff M on Apr 8, 2019 7:30:30 GMT -5
Based on the error you are seeing, I suspect the issue is due to the fact that you are in a country where the comma is used instead of a decimal point to separate numbers. If I am correct, I suggest you temporally change the regional options for your Windows software to use the decimal point as the separator. The setting to use will be United States English.
If for some reason, that does not resolve the issue, I suggest you download and install the legacy version of curve handler found here: