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Post by nithin on May 24, 2024 12:24:30 GMT -5
Hello,
Our 370 AC Resistance bridge is stuck in a restart loop. It flashes the Lakeshore name when it starts, the screen goes blank and it restarts again. This happened while reading and writing curves. Can anyone suggest how to fix this?
Thank you
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Post by Lake Shore Jeff M on May 24, 2024 12:37:39 GMT -5
With the power off, press and hold the Escape and Enter Keys in and turn the power on.
The factory default reset screen should appear. Use the arrow key to change No to yes and press Enter. Press enter again leaving clear curves as No
This should reset the configuration to default values and the 370 should start up normally. You will need to reconfigure every setting that was changed from the default values
If this does not resolve the issue, send an email to support@lakeshore.com for additions assistance as most likely, the 370 will need to be returned for a repair.
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Post by nithin on May 24, 2024 14:08:52 GMT -5
Hello,
Thank you for the quick response. We managed to get it working dy deleting one curve. We were able to communicate to the device though NI VISA for about 2 seconds each time it restarted. This way, we could delete the curve that I was accessing when the error occured for the first time. Not sure what caused the issue, but clearing the curve fixed it.
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