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Post by Lake Shore Ogi on Dec 13, 2019 11:07:34 GMT -5
Greetings!
The 336 driver was regretfully not updated along with the option card. The Model 350 and Model 224 drivers include the options for inputs D1 – D4, but not the 336 at this time.
As an immediate work-around, you could download the Model 350 drivers and use them as your template to update your Model 336 driver. We have put this update request on our software to do list but the update won’t be available until the first quarter of the next year.
If you happen to have more questions or need further assistance, please send us an email to support@lakeshore.com
Thank you, Ogi K.
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Post by Lake Shore Ogi on Nov 22, 2019 9:48:51 GMT -5
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Post by Lake Shore Ogi on Sept 17, 2019 12:37:56 GMT -5
Hello! Have you used both of the relay's "normally open (NO)" and "normally closed (NC)" terminals? Depending on how you have your configuration setup, you could setup the alarm such that in case of power outage or failure, the appropriate set of terminals handles your safety logic and does not need the relay to be energized. Can you please tell us what contacts (on the relays) you are using and under what conditions they need to be open and closed? Best Regards, Ogi K.
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Post by Lake Shore Ogi on Sept 12, 2019 15:06:22 GMT -5
Of course! -Ogi K.
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Post by Lake Shore Ogi on Sept 11, 2019 14:37:57 GMT -5
Hi Mariano, You might be better off buying a new one because you'll pay a lot for the transit and customs import/export fees. This you can further discuss with our rep listed below, as they have handled this many times and will have better information than I do. If you have any other technical questions, please contact me/us at support@lakeshore.com ANALOG-LAB Serviços e Tecnologia Ldiva - EPP www.analoglab.com.brinfo@analoglab.com.br Phone: +55 11 4612 4387 Rua Nazira 74, Cotia-SP, CEP 06708-150, Brazil Greetings, Ogi K.
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Post by Lake Shore Ogi on Sept 10, 2019 15:14:43 GMT -5
Hello Mariano,
I spoke to one of our engineers after seeing your response. The resistance appears perfect and there is no temperature sensor installed on this probe so that is fine too. He advised that this particular model does look into the EEPROM and your initial suspicion is most likely correct, which is that the EEPROM is dead. Regretfully, there is nothing "quick" that can be done. If we had the probe here at the factory, we would replace the EEPROM and re-calibrate the probe. -Ogi K.
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Post by Lake Shore Ogi on Sept 9, 2019 9:01:19 GMT -5
Hello! There is always a possibility for the EEPROM to fail but I don't think that we're dealing with this issue here. Please measure the resistance across [Pins 8 and 15] and also [Pins 1 and 9]. I'm guessing that one of the pairs is going to measure open in your case but normally they should measure between 2 and 4 Ohms. Best Regards, Ogi
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Post by Lake Shore Ogi on Sept 6, 2019 9:32:50 GMT -5
Hello!
Unfortunately there is not much that can be done since the probes are permanently assembled/epoxied. You can inspect the wiring inside the connector shell to see if one of the wires somehow broke loose and check their solder connections. If the problem is within the probe stem or the Hall sensor at the tip, there is regretfully nothing you can do to fix it.
Greetings, Ogi K.
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Post by Lake Shore Ogi on Sept 3, 2019 8:13:58 GMT -5
Dear Mauricio,
This may be caused by several things. Please email send us an email to support@lakeshore.com with the following information, that will help us troubleshoot: 1. Please provide what each sensor is reading so I can see how they all can compare 2. Confirm that you've setup the two diode inputs for a DT-670 and that you've assigned the DT-670 curve to both of them. 3. What are the serial and model numbers of all devices? 4. Do you have a two or 4-lead wiring setup on your sensors?
Thank you, Ogi K.
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Post by Lake Shore Ogi on Jul 24, 2019 13:34:38 GMT -5
Hello!
It is not recommended to mount or use the top of the Cernox SD package for mounting. There would definitely be a temperature gradient between the two, especially below 10K. This would also apply to landing the probe on top or even the bottom. Probes are typically thin and you simply wouldn't get a good thermal contact to measure the probe temperature.
Furthermore, let me ask: Do you have our probe station by any chance? If you do, we can possibly help you with probe temperatures because we've characterized them.
Best Regards, Ogi K.
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Post by Lake Shore Ogi on Jul 24, 2019 8:24:27 GMT -5
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Post by Lake Shore Ogi on May 20, 2019 9:22:19 GMT -5
Dear Andy,
There is at the moment no way to turn this off but I've let our engineers know to consider this in a future firmware update. Currently, the timer is set to 30 minutes and the display needs to be touched to bring it to light back up.
Greetings, Ogi K.
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Post by Lake Shore Ogi on Apr 16, 2019 9:09:56 GMT -5
Hello Mikael,
We unfortunately don't have anything written nor anything that was shared with us by our customers.
Best Regards, Ogi K.
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Post by Lake Shore Ogi on Apr 16, 2019 8:42:58 GMT -5
Dear Mikael,
I am not aware of any but I'm currently checking with our software dept. I'll be back in touch soon.
Best Regards, Ogi K.
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Post by Lake Shore Ogi on Apr 16, 2019 8:39:24 GMT -5
Dear Mikael,
Yes, I apologize for not responding- I'm not sure what caused your request to fall through as post notifications are monitored.
To answer your question: Yes, it affects the resolution of the range. It just limits the maximum current that can be output to the DAC that controls the heater.
Please let us know if you have any other questions!
Greetings, Ogi K.
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